How to make an order and to use the shopping cart?
It's very easy to order at www.ez-Smoke.net. You can explore
every cigarette brands by clicking on the list to your right.
When you have made your selection simply add item(s) you have chosen
to your shopping cart by clicking "Buy". On the left below you can
see how many items in your shopping cart and how much.
When you have finished adding items to your shopping cart, click
the word "View Cart" in the Shopping Cart Area. If you wish to delete
an item from your Shopping Cart, click the "Remove" link that
appears to the right of any item in your Shopping Cart. You can also
change the quantity of the ordered items in the "qty" column.
When you selected the items you wish to order, click the "Purchase Now"
link in your shopping cart and check out through the order form.
After you have placed the order you will be notified by e-mail when
we approve and ship your order.
How can I pay?
You can pay by electronic check only. We do not offer any other methods of payment.
How to pay by check?
Payment by check is a processing service that allows customers to pay for cigarettes over the Internet by check without the need to mail a check.
To pay by check please follow the below steps:
- Get your checkbook.
- Pull out the next valid check.
- Copy all information from that check to the last checkout form.
- Press the "Proceed with Purchase" button on the last checkout form and wait for the confirmation screen.
- Write void on your check and keep it with your printed receipt.
- Make sure to record an entry in your check register for the amount of this check and the check number. You will see this transaction in your monthly bank statement soon.
How long does it take to process an order?
Most orders paid by check are shipped out within 24-48 hours from the moment you placed an order. Other orders placed by check are shipped within 5 business days and only after we get money for those orders. (Delay depends on order amount, bank of check account, history of checking account.) Please note : the date when your account is charged and the date when we receive money to our account do not match. Usually we receive money within 2-3 business days after your account is charged. You will be automatically notified via E-mail when we
approve and ship your order.
How long does it take to deliver my order?
We use Air Mail Federal Postal Service to
ship orders. It provides quite fast and inexpensive delivery to most
countries of the world. In most cases you will have to pick up your
parcel at the local post office. Usually it takes 2-3 weeks.
Delivery time may vary depending on the country and the city you live in.
What are the shipping rates?
Shipping rates depend on weight of a carton.
| < 250g cartons |
$3.00 per carton |
(for example Esse, Vogue) |
| > 250g but < 330g cartons |
$4.00 per carton |
(for example Marlboro, Winston, Camel) |
| > 300g cartons |
$6.00 per carton |
(for example Davidoff) |
Is it legal to ship cigarettes and tobacco?
Absolutely!
As long as YOU ARE OVER 18 YEARS
OLD and are buying the tobacco products for personal consumption
and NOT FOR RESALE.
Buying cigarettes from our online store for
resale could cause problems with the law, because the taxes of your
country were not paid. But you can purchase tobacco goods for
personal use without any problem.
Is the quality of the tobacco products sold in your store good?
The quality of cigarettes we offer is the highest
quality available on the market. Our tobacco products are made in
Europe and satisfy the European specifications and requirements.
There is only one way to find out the quality of our products.
Try them!
Why do we sell brown filter Marlboro Lights instead of white
filter cigarettes?
Only "brown filter" Marlboro Lights is sold on the European market. So we are not able to sell "white filter" Marlboro Lights.
Can i cancel or change my automatic reorder account?
In order to cancel or change a reorder account please email us to support@ez-smoke.net
Do you have money back service?
We have 100% Money Back Guarantee. We return your
money if the parcel is lost, stolen or damaged.
Within 10
days on receipt of your order, you may reverse your order and return
it for a full refund (minus shipping charges). The goods must be in
new condition, with its original packaging.
You should
notify us with the "Returns" as the subject.
The following information is required:
1) Your order number.
2) The Product(s) you want to return (Product Name and Quantity).
3) The reason you want to make a return.
May I notify you about an error that I've found in your online store?
Feel free to inform us about any errors or
inaccuracies you've found in our online store. We will be pleased
to the questions you ask!
Please send E-mail to
support@ez-smoke.net
