- Age limit
You must be at least 18 years of age or older or of legal age within your state to order tobacco products from Ezsmoke.net. By accepting these terms and conditions you are indicating you are of legal age to purchase cigarettes. To misrepresent your age is a felony charge. Those found falsifying their age will be prosecuted by the law.
- Surgeon General's Warning
The Surgeon General has advised that smoking is hazardous to your health.
- Terms of use
Cigarettes sold at www.ez-Smoke.net are for personal use and not for resale
- Products
The cigarettes and tobacco you buy are made in Europe, and are to European specification unless otherwise stated. Ezsmoke.net will endeavor to provide the Customer with the product of their choice however, where this is not possible, the Company will notify the Customer via email or telephone. Ezsmoke.net accepts no liability for the non-availability of any products. In the event that the Customer's chosen product is not available, a refund or credit note will be offered to the Customer
- Goods delivery
Goods are delivered by Registered Mail and need to be signed for upon arrival. In the unlikely event that your goods are not received in good time, please email us at support@ezsmoke.net quoting your order number. If you are not able to quote the order number, please provide your name, the delivery address and the approximate date of your order. We will attempt to track the order but should we be unable to do this, we will replace the goods free of charge.
- Delivering time
The average delivery time is 2 - 3 weeks. In some rare occurrences your packages may be delayed in the process of shipping, please let us know so we can attempt to track your packages. In the even that you do not receive your packages within 25 days, these packages are declared lost or stolen and we guarantee to resend you the packages or to fully refund you the money for your order.
- Shipping info
All orders are shipped within 24 hours once your order is paid. In the event that your order is split up into two or more parcels, the parcels are shipped at a rate of one a day. Since these parcels are shipped on different days, there is a chance that their arrival could be a few days apart. In order to avoid fraud and to protect our valuable customers we ship via Registered Priority mail only.
- Return policy
We want you to be totally satisfied with anything you order from us. Inspect your purchase immediately upon receipt.
If you are not satisfied with the condition of the products, or the products are faulty or incorrect, let us know and we will give you return instructions. Then, return the unused merchandise within 10 days of receipt and we will exchange the merchandise or refund your account. The Customer will be responsible for arranging return transportation, and postage costs thus incurred will be on Customer's account without subsequent reimbursement. www.ezSmoke.net cannot be held responsible for variations in the quality of the products caused by or owing to the acts and or omissions of the manufacturer or manufacturing process.
- Order policy
After an order is placed at www.ez-Smoke.net, the Customer is
automatically notified by E-mail when we approve and ship his/her
order. Please, notice that we do not ship orders within 24 hours to
give the Customer a possibility to change or update his/her address
and/or the order items. In such cases, those Costumers must
immediately send us an e-mail with your changes. The order number must
be enclosed when writing about changes in the order.
There is no limit when purchasing at www.ez-Smoke.net. The order
quantity is left to the discretion of customers who must be aware of
the laws in force in their country and the sanctions they may incur.
For customers minimal purchase sum is $15.95 (no shipping costs
included) and maximum purchase sum is $750.
- Cancellation of order
Incase you need to cancel your order, you are able to do so without any reason within 12 hours, please email us at support@ez-smoke.net asking to cancel your order.
- Refunds
In the unlikely event that a faulty or incorrect order is received by the Customer, the Company will replace it
immediately following our subsequent receipt of those goods. If this is not possible we will make a full refund of
the purchase price. Such Goods must be returned to us within 10 days of receipt. The Customer will be responsible for
arranging return transportation, and postage costs thus incurred will be on Customer's account without subsequent reimbursement. Should your goods be seized by Customs and
Excise, we are unable to refund any money until the appeals procedures have been undertaken and confirmation of the outcome
has been received within seven days of its conclusion in writing to the Company. In the unlikely event that goods are
not subsequently returned to you by the Customs and Excise, and having complied with the Company's Terms and Conditions,
we will replace your order FREE OF CHARGE.
- International Duty Laws
It is your responsibility to determine whether Internet purchases of cigarettes in your area are prohibited under local laws. In the event that you are charged duty upon receiving your parcel you have a choice to pay the duty or refuse the package, in which case the package will be returned to us and you will receive a refund for the order.
- Privacy polices
By accepting these terms and conditions of sale you are also stating that you have read the Ezsmoke.net policies section and agree to those policies as set forth.
